Sydney Help Hub

Register to be be assessed for emergency relief assistance using the form on this page. Note that eligibility criteria applies. Not everyone who registers will be able to receive help.

Prosper’s Sydney Help Hub provides emergency relief for those affected by the bushfires and COVID-19, and also aids members of the community who are experiencing poverty or financial hardship.

Prosper provides a range of supports but these may vary depending on availability of items and other factors. In general we may be able to provide you with clothing, food, toiletries, nappies, small household items, linen, and Telstra calling cards. We are unable to collect and store large items such as furniture and as such we cannot provide these goods to clients.

Note that when you submit a registration form you are agreeing that you understand the privacy statement below and you are providing your consent for Prosper (Project Australia) to collect and store your information. You can withdraw your consent at anytime by emailing


The information that we collect from you on this form includes your personal information. Your personal information is protected by law, including by the Commonwealth Privacy Act. The client management system that we are using is an IT system called the ‘Data Exchange’. This system is hosted by the Australian Government Department of Social Services. Your personal information that is stored by the Department on the Data Exchange will only be disclosed to us for the purposes of managing your case. The Department de-identifies and aggregates data in the Data Exchange to produce information for policy development, grants program administration, and research and evaluation purposes. This includes producing reports for sharing with organisations. This information will not include information that identifies you, or information that can be used to re-identify you, in any way. You can find more information about the way the Department will manage your personal information in the Department’s APP privacy policy, which the Department has published on its website. This policy contains information about how you may access the personal information about you that is stored on the Data Exchange and seek correction of that information. This policy also includes information about how you may complain about a breach of the Australian Privacy Principles by the Department, and how the Department will deal with your complaint.